Contact Info
SilverPlatinumAndGold.com and IndoMode.com are wholly owned entity of IndoMode Jewelry and
Fashion.
To contact IndoMode call or write to:
Address: 200B Carolina Ave.
- Moncks Corner, SC 29461 USA
Phone: +1 (843) 899 4449
For order, billing and customer support issues please contact:
Orders: orders@silverplatinumandgold.com
Billing: billing@silverplatinumandgold.com
Help & Support: help@silverplatinumandgold.com
Shipping and Handling
We attempt to ship orders in the most reasonable time frame possible. For most items in stock, shipment
will usually take place within 72 hours. Items that are unavailable or delayed shipping will be noted.
Unless items are noted, shipping and handling cost are added to the cost of the order and charged to the
customer.
We attempt to calculate the total shipping and handling cost of orders at the time of purchase. We charge
customers when the order has been shipped. However, at times exact shipping cost are not known due
to different sourcing locations or other variables in shipping, in these circumstances the shipping cost
may be adjusted to reflect the actual cost of shipping the order.
Refund, Returns and Exchange Policy:
To ensure your total satisfaction:
- SilverPlatinumAndGold.com will refund 100% of the transaction amount and bear the cost of
return shipping up to $5.95 in the event that:
- There has been an error in shipping (e.g. Shipped the wrong item) on the part of
SilverPlatinumAndGold.com. - The item received does not follow the specifications detailed on our site and buyer has not
been informed prior to receiving it. - Manufacturers/suppliers defective item.
Otherwise...
- SilverPlatinumAndGold.com will accept any merchandise items for return or exchange within 14
days of purchase date that have not been washed or worn. - SilverPlatinumAndGold.com will not accept for return or exchange any packaged non-wearables,
including CDs, cassettes, DVDs, or videos once opened. - There are no refunds, returns or exchanges for digital downloads and all sales are final.
- There is a $4.00 exchange fee required for all exchanges unless otherwise stated.
- Shipping and handling charges are non-refundable.
- If there is a problem with your order, please e-mail us at orders@silverplatinumandgold.com.
All Returns, Refunds, and Exchanges:
- The customer is required to notify us via email within 7 days of receipt of shipment in order for
full refund to be credited. Please send refund request to rma-refund@silverplatinumandgold.com
to obtain RMA number. Include the following information in your email:
- Order number
- Shipping address
- Billing address
- Contact phone number
- Explanation of error or reason for return
- include RMA#
- Items must be returned and received in good condition by SilverPlatinumAndGold.com within 30
days of original shipping date. The customer bears the cost of return shipment unless other wise
stated.
http://www.silverplatinumandgold.com
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Information About Us
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An SPandG.com website
